Within the last 30 days one of our High Profile VIP Clients got their Facebook fan page hacked. Some hacker, hacked into the Fanpage and stole access to our fan page.
If you have not heard about the back story of how 1,000 Facebook Fan Pages recently got hacked, check out our story: 1,000+ Facebook Pages Hacked!
Our staff quickly went through the Facebook FAQ to find a solution to this Facebook hack.
Our staff scoured the hundreds of pages of Facebook looking for answers. What we found was quite amazing. When someone hijacks your Facebook Fan page, Facebook will actually protect the hackers rights! I will talk about that more later in this post.
When we submitted several trouble tickets to Facebook we received the same canned response:
This is what we received when we filed a Facebook Copyright Complainant
http://ping.fm/tshoz
Hi XXX,
Thank you for bringing this matter to our attention. Please note it is not technically possible to hack a Facebook Page. As long as the current administrators of a Page keep their login details secure, and do not allow any suspicious people to become admins, then the Page will remain secure.
Unfortunately, we cannot make any changes to a Page's administrative privileges. However, if you believe that this Page infringes your intellectual property rights, then provide the following:
- Clarification as to what rights are being infringed upon (trademark, copyright, defamation, etc.)
- A description of the exact content or posts that infringe these rights. Be sure to include as much detail as possible, including names of responsible users, dates/times, and links (URLs) to this content as it appears on Facebook.
- A description of how this material infringes your rights.
We can then look into removing this Page from the site.
To learn how to report impostor profiles, hacked accounts, or other security or privacy violations, please visit the following page from Facebook’s Help Center:
http://ping.fm/6F8j4
Thanks for contacting Facebook,
XXXXX
User Operations
Facebook
What?!?!?! How could Facebook send us this email when CEO Mark Zukerberg Fanpage was hacked few weeks ago! How can Facebook claim that Facebook Fan pages cannot get hacked when their own CEO was clearly hacked?
Check out the full article here: http://ping.fm/GwZbF
If you want to find out how we recovered our Facebook fan page, check out this article on the Black Box Social Media site
--- > Get your Facebook Fan Page Back -- > http://bit.ly/gUCRKp
Again, if you have had your Facebook Fan Page hacked, you will want to read this article!
--- > Get Your Facebook Fan Page back!
http://bit.ly/gUCRKp
My best,
Curt Maly
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